FAQ

Frequently asked questions

How long does shipping take?


All orders are sent with DPD, they deliver most orders next day but please allow up to 3 days for delivery. We only ship on Mondays and Thursdays, which aim to be delivered on Tuesday and Friday. Orders before midnight Saturday will be shipped Monday and orders places before midnight Tuesday will be shipped on Thursday. Unfortunelty, we are unable to deliver on weekends (Saturdays & Sundays). Please note there may be delays in postage/delivery due to Covid-19.




How does collection work?


Ordering a cake for collection? No problem. For some of our cakes we are unable to send as they are too delicate to ship. If you would like to collect your cakes please select the collection option at checkout and leave a note as to when you would like to collect. We are based in Leyton, East London.




Do you have gluten free options?


We do! If you require a gluten free cake, feel free to leave a note with your order. Please be aware we are not a 100% gluten free bakery and as such we use gluten flours in our kitchen, we try our best to prevent cross contimination however this cannot be guaranteed.




Do you use nuts in your kitchen?


We use a wide range of nuts in our kitchen including cashews, pistachios, hazelnuts, walnuts and almonds. We do our best to prevent cross contamination, however this cannot be guaranteed. If you have a severe nut allergy please be advised this is not a nut free kitchen, we suggest leaving a note at checkout specifying any allergies you may have.




Do you ship internationally?


Unfortunetly, due to the nature and fragility of our products we are unable to ship internationally. Sorry for the inconvienience.




Do you offer refunds?


Due to the perishable nature of the product we are unable to offer refunds. Please be aware that some items are delicate and in some rare occasions may be miss handled during transit. If your items arrive damaged please feel free to email us via our contact page or via email portiabakesvegan@gmail.com.2




Do you sell wholesale?


Yes, we can supplies cakes and other vegan treats to cafes and small shops all across London. If you would like more information, feel free to contact us and i will be more than happy to send you a copy of our most up to date wholesale menu.




Is everything vegan?


Yes! Everything we make is made using 100% plant based ingredients, that are vegan and sustainably sourced. Some of the items we use were prduced in external factories that handle eggs and dairy but are 100% vegan.




What if the recipient isnt home?


Please make sure that someone is home or available at the delivery address at the time of delivery. Unfortunetly i take no responsibility in the delay or spoiling of items if they are unable to be delivered.




When will my order be shipped?


We only ship on Mondays and Thursdays. Orders before midnight Saturday will be shipped Monday and orders places before midnight Tuesday will be shipped on Thursday. Currently, I am unable to offer specific day delivery. Please order accordingly to avoid dissapointment.




Local Delivery?


Local delivery is available on item's such as bespoke round cakes and cupcakes which arent suitable for regular post. Please email prior to ordering to check delivery options. Im currently not delivering as part of my London Friday delivery service, due to the increase in traffic and demand. Sorry for any inconvinience. I ship UK wide with DPD, so you can still get your sweet treats delivered straight to your door.




Can i cancel my order?


Do you no longer require your order? Or have you changed your mind? Please email me to cancel your order at portiabakesvegan@gmail.com. Unfortunetly i am unable to cancel orders if i have already begun baking them. For advance or London contactless delivery order, i will happily refund/cancel as long as you contact me 48hours prior to delivery/dispatch. Regrettably, i am unable to refund cancellations made less than 48 hours prior to delivery day.





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